Frequently Asked Questions

1. What is the charge on my credit card?

You, or someone who has access to your credit card, has purchased one of our products. If you don’t remember making this purchase, please ask members in your household if they have used your card to make this purchase.

2. How can I get a refund?

If you never received your shipment, if you are unhappy with your purchase, please call us at 1-877-391-2377 or email us at to request a refund. You have a 60 day satisfaction guarantee, so take your time and if you decide your purchase isn’t right for you, please reach out us, and we will refund you, no questions asked!

3. I don’t recognize the charge, I will call my bank.

If you truly did not buy any of our products, please call us at 1-877-391-2377 and we will immediately issue a refund. You can then contact your bank and advise them that your card has been frauded, but please remember to advise your bank that you have been refunded the charge from Survival Secrets LLC. Refunds can take up to 3 business days to appear on your card statement.

4. When will I receive my order?

Your product will be shipped within 1 business day. Typically delivery is within 10 days. For shipping and tracking, you will receive a unique tracking link via email as soon as your order has been packed. That email will be sent to the address you provided when you completed your order.

5. I would like to cancel or modify my order. How do I do that?

If you made an error in your order, please contact our customer service team by email at or you can call us at +1-877-391-2377. Please reach out to us as soon as possible as packages are mailed within 1 business day of placing your order.

If your order hasn’t shipped out, we will be able to amend your order. However, if it has shipped, you can discuss a return of your order for a refund.

You have a 100% money back guarantee for 60 days. Once you receive your order you will have plenty of time to review it and decide if you’d like to keep it. If for any reason you’re not happy with the contents of your order, feel free to reach out to us for a full refund.

6. Is your website secure for me to purchase products?

Yes, our website and all transactions use the latest encryption technology. Your information is always secure and protected. We never share any of your customer details. You can be completely assured that your data is safe and secure. Feel free to consult our privacy policy here.